Responsive recruiter
Benefits:
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
About Us:
Poudre Pet and Feed Supply seeks an Ecommerce Manage to join our team. You will play a key role in helping pets live happier, healthier lives. Poudre Pet and Feed Supply is the best place in Northern Colorado for pet supplies because of the people who work here. If you are ready to offer the gold standard in customer service and expert advice for even the toughest pet problems, join us. We've been serving the Northern Colorado community for over 37 years and are committed to providing exceptional customer service and high-quality products.
Job Summary:
We are seeking a highly motivated E-commerce Manager to lead and manage all aspects of our online sales presence through our Shopify platform. You will be responsible for optimizing our website, managing a large product catalog (10,000 SKUs), implementing effective merchandising strategies, coordinating order fulfillment, providing excellent customer service, and driving online revenue growth. This role requires strong technical skills, excellent communication, and a data-driven approach to e-commerce management.
Key Responsibilities:
- Shopify Management: Manage and optimize our Shopify store, including product listings, website design, navigation, and app integrations.
- Product Merchandising: Develop and implement strategies to effectively showcase products on the website, create compelling product descriptions, and optimize product presentation.
- Order Fulfillment: Coordinate online order processing, inventory management, and local delivery/in-store pickup with the retail store team.
- Customer Service: Provide exceptional customer service to online shoppers, responding to inquiries and resolving issues promptly and professionally.
- Google Product Listings: Manage and optimize our Google Merchant Center account and product feed to maximize visibility and sales.
- POS Integration: Manage the integration between Shopify and our POS system to ensure seamless data flow and operational efficiency.
- Email Marketing: Develop and execute email marketing campaigns using Klaviyo to promote products, sales, and events.
- E-commerce Strategy: Develop and implement strategies to optimize the customer journey, conversion rates, and overall online sales performance.
- Reporting: Generate reports on key e-commerce metrics and provide regular updates to management.
Required Skills and Qualifications:
- Proven experience managing Shopify stores, including product management, order fulfillment, and basic store configuration.
- Demonstrated ability to manage and organize a large number of products (e.g., 1,000+ SKUs) within Shopify.
- Strong understanding of e-commerce best practices, particularly regarding on-site product merchandising and user experience.
- Excellent written and verbal communication skills.
- Proficiency in using Shopify analytics and reporting tools.
- Experience with local delivery or in-store pickup operations is a plus.
- Ability to work independently and as part of a team.
- Experience with Google Merchant Center and product feed management is a plus.
- Experience with Counterpoint POS system or similar retail management software is a plus.
- Understanding of data integration principles and experience with integrating different systems is beneficial.
- Experience with email marketing platforms, particularly Klaviyo, is a plus.
Preferred Skills and Qualifications:
- Experience with Shopify app integrations (e.g., reviews, product recommendations, on-site promotions).
- Experience with Shopify theme customization.
Benefits:
- Consistent & Predictable Scheduling
- Generous Employee Discount
- Bring your dog to work
- Health Benefits
- Vacation, PTO and Sick Leave
- Paid Holidays
- Simple IRA
- Waiting periods apply
To Apply:
- Apply online
- Reply to this post (an application will still need to be filled out)
- Pick up applications at any Poudre Pet & Feed Supply locations
- Send completed applications and resumes to 401 Hickory Street Fort Collins, CO 80524 in care of "hiring manager"
- No phone calls, please.
- Interviews will be set up after application/resume review and determination if applicants meet qualifications
FLSA Status: Exempt
Starting Wage: 60,000 Exempt
Reports to: HR/Training Manager, Chief Financial Officer and Owner
Supervises: Provides servant leadership to retail employees.
Poudre Pet and Feed Supply Inc is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Poudre Pet and Feed Supply Inc is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.
Compensation: $60,000.00 per year
Poudre Pet and Feed Supply Inc
Poudre Pet and Feed Supply is a privately held corporation. Karen Horak and Karen Morris purchased the store in 1988. Since then, Poudre Pet and Feed Supply has grown to become the leading local independent pet food and supply company in Northern Colorado. Poudre Pet and Feed Supply is more than just the place to go for all your furry friends’ needs. This is a progressive company with big ideas. We believe our success is due to the remarkable people who work for this company. Their talent and experiences are extraordinary. Poudre Pet and Feed Supply is proud to be a contributing member of the Fort Collins community.
Company Website: poudrefeed.com
(if you already have a resume on Indeed)